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Return and Exchange policy

According to this clause, all products purchased in the E-SHOP cannot be returned or exchanged, except for the following two circumstances: (1) the product is a defective product; or (2) as proven by a doctor’s certificate that such products or services are not suitable for the customer due to health issues.

To request a return or exchange, your products must remain intact and unused bearing the original packaging and tag. You are required to provide the receipt or proof of purchase.

To request a return or exchange due to product quality issues, you have to contact us by e-mail at csteam@humanhealth.com.hk within 14 days after receiving your product. Human Health reserves the right to request customers to return the product together with the original receipt and original packaging and to determine whether the product is indeed a defective product, the product can be returned or exchanged after verification. Products returned to us without prior application for return or exchange will not be accepted.

If you are unable to use the services or products due to health situation, please provide the relevant medical certificate issued by a registered doctor to us by e-mail. A refund may be arranged after verification. If the customer is identified by our doctor as unsuitable for the products or services such as vaccination or physical examination, the doctor’s consultation fee will be charged, and the difference after deducting the doctor’s consultation fee will be refunded to the customer.

Any verified and approved return request would be made in the form of payment or by cheque.

Gift Card Terms of Use
Human Health Gift Card (the Card) with prepaid value issued exclusively by Human Health Eshop and the Card can only be used in Human Health Eshop.Use of the Card constitutes your acknowledgement of the agreement to abide by the terms and conditions set forth in this Agreement.

 The Card can only be used in full or partial payment for products and / or services purchased in the Eshop. Any remaining balance can be used against future purchases.
 If the credit of the Card is insufficient for an order, customer may make up the difference using one of the accepted payment methods of the Eshop.
 The Card is redeemable against purchase in one or more transactions of products in the Eshop until the balance is zero.
 The Card shall not be refunded.
 The Card cannot be exchanged for cash.
 The gift card has an expiration date and will not be reissued when expired.
 Human Health reserves the right to change these Terms of Use at any time in its discretion without notice.

You can always contact us for any return or exchange question at csteam@humanhealth.com.hk.

Customer Service Department:
Monday to Sunday 7 am to 7 pm
Phone number (852) 3970-8888
Email eshop@humanhealth.com.hk

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